Privacy Policy

Effective Date: 22-06-2025
Last Updated: 22-06-2025

SITML (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) issued by the Saudi Data and Artificial Intelligence Authority (SDAIA).

This Privacy Policy describes how we collect, use, store, and share your personal data when you interact with our website www.sitml.com, our services, or our representatives.

1. Who We Are

SITML is a Saudi-based company that distributes a wide range of products and services across multiple sectors. This Privacy Policy applies to all personal data we collect through our website, sales activities, marketing communications, customer support, and other business operations.

To contact us about data protection matters:
Email: contact@sitml.com
Phone: +966 12 6526222
Address: ٌٌ6765-Red Sea Plaza، Al Andalus Street, Al-Ruwais, Jeddah 23213

2. How We Collect Personal Data

We may collect your personal data through the following methods:

  • When you visit or register on our website;

  • When you contact us through email, phone, or messaging platforms;

  • When you provide us with your business card or company contact details;

  • When your employer or organization shares your information with us;

  • When you submit an inquiry, quotation request, or service request;

  • When you attend our events, webinars, or training sessions;

  • Through cookies or similar tracking technologies (see our Cookie Policy).

3. Categories of Personal Data We Collect

Depending on your interaction with us, we may collect the following personal data:

  • Identification Information: Name, job title, and company name;

  • Contact Details: Email address, phone number, physical address;

  • Business Information: Purchase history, inquiry records, service requests;

  • Technical Data: Device identifiers, browser type, IP address, website usage;

  • Location Data: When using location-based services on mobile apps;

  • Marketing Preferences: Your preferences for receiving communications.

4. Purpose of Processing Your Data

We process your personal data for the following legitimate purposes:

  • To respond to your inquiries and provide requested products or services;

  • To manage business communications and maintain our customer records;

  • To send quotations, invoices, order updates, or account notifications;

  • To carry out marketing activities based on your preferences;

  • To improve our website and digital services;

  • To comply with regulatory or legal obligations.

5. Legal Basis for Processing

We process your personal data on the following legal bases under the Saudi PDPL:

  • Consent: For marketing communications or cookies, when required;

  • Legitimate Interest: For business operations and client communications;

  • Contractual Necessity: When processing is needed to fulfill a product or service request;

  • Legal Obligation: To comply with Saudi regulations or respond to lawful requests.

You may withdraw your consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing

We do not sell your personal data. We may share your personal data with:

  • Internal departments for customer support, sales, or service coordination;

  • Authorized service providers performing services on our behalf (e.g., IT support, logistics, marketing);

  • Regulatory or government authorities if legally required.

All third parties are required to handle your data securely and in accordance with Saudi PDPL.

7. International Data Transfers

If we transfer your personal data outside the Kingdom of Saudi Arabia, we ensure such transfers comply with PDPL requirements. Data will only be transferred to countries that provide adequate data protection, or we will apply appropriate safeguards, such as contractual agreements approved by SDAIA.

8. Retention of Personal Data

We retain your personal data only for as long as is necessary for:

  • Fulfilling the purpose for which the data was collected;

  • Maintaining an active business relationship with you or your organization;

  • Meeting legal, regulatory, or contractual requirements.

When data is no longer needed, we securely delete or anonymize it.

9. Your Rights Under PDPL

As a data subject in Saudi Arabia, you have the right to:

  • Access your personal data and request a copy;

  • Request correction of inaccurate or outdated information;

  • Request deletion or anonymization, unless retention is legally required;

  • Object to or restrict certain forms of data processing;

  • Withdraw consent at any time;

  • Submit complaints to the Saudi Data and Artificial Intelligence Authority (SDAIA).

To exercise any of these rights, please contact us at [Insert email address].

10. Marketing Communications

We may send you updates, offers, or product information relevant to your interests. You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly.

We maintain a “do not contact” list to respect opt-out requests.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve user experience;

  • Analyze website usage;

  • Support website security.

For more details, please review our Cookie Policy.

12. Data Security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access is limited to authorized personnel on a need-to-know basis.

13. Links to Third-Party Websites

Our website may include links to other websites not controlled by SITML. We are not responsible for the content or privacy practices of these third-party websites. We encourage you to review their privacy policies before submitting any personal data.

14. Social Media Features

Our website may include social media features or plugins (e.g., share buttons). These may collect information such as your IP address and which pages you visit. Your interaction with these features is governed by the privacy policies of the respective providers.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legal or business requirements. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page regularly to stay informed.

Contact Us

If you have questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:

SITML – Privacy Contact
Email: contact@sitml.com
Phone: +966 12 6526222
Website: www.sitml.com